TheWinglessDesigns is taking a short break
Reviews
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Anonymous on Jun 16, 2012
1 out of 5 starsJust like the other customer that left negative feedback, I also hate doing this, but when you pay someone to do a job & they just simply don't do it nor acknowledge you in the least bit, it gets frustrating. I bought a banner set on May 21st. I waited a week due to the delay posted on the announcement in The Wingless Bird shop. I even waited one more week, and sent a couple of messages discussing different ideas, and a final message simply asking for a refund. Finally, I filed a PayPal dispute, but I haven't heard back from anyone. Such a waste. Very disappointed.
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Anonymous on Mar 29, 2012
5 out of 5 starsSuch an amazing seller! I can't say enough about how wonderful this seller is. She is so patient and kind. And really goes above and beyond to make sure your graphics are just what you envisioned. Her creativity is so brilliant. She naturally just knows how to make it perfect. I really enjoyed working with her on my custom banner and I will never go to another artist for my graphics again. I am deffaintly a lifetime customers! Thank you so much Heather for all you did to make this the perfect banner for me! You are simply, and nothing short of amazing!!!!
What information do I need to give you?
Shop name
Shop tagline
Shop URL
Informative, constructive details on your desired look. Please include color, subject, featured elements, feel, techniques & pictures you wish to incorporate.
Do I need to provide pictures?
Providing your own images is strongly encouraged to get the best results for your desired outcome & will surely speed up the process. These can be images from your shop or that belonging to a royalty-free, public domain (free to use/or uncopyrighted).
Do you create anything besides banners? (ie. Business cards)
Yes, I do! I create an endless list of graphic & web design services. If you intend to purchase sets, please request a custom listing. I will combine graphic orders & discount.
How long will the process take?
Most designs can be completed within a day if you are available to provide constructive feedback or images. All designs are scheduled to start on the day or next day of your order, given that I am not already taking more orders than I can handle.
Please be aware that there is often a high demand for custom graphics & your order may be queued. If timing is important to you, let me know beforehand. Depending on the complexity of your request, I may be able to take you on sooner.
Please do not contact me asking for the drafts within 24hrs of a response. Pushiness does not speed up the design work. Be patient & I assure you will recieve quality results =)
Accepted payment methods
Returns & exchanges
Additional policies and FAQs
Terms & Conditions
Please read these carefully as agreeing to these terms means you are entering into a contract with The Wingless Designs. Please make sure to agree to these terms at checkout.
Your 'Note to Seller' Upon Purchase
Upon purchase, The Wingless Designs asks that you fill in a clear description of how you envision your design. Some clients know exactly what they want - other clients don't & that's okay. However, simple information such as color & subject, likes & dislikes can be very helpful. You must provide the images to your shops items within links. Alternatively, trust The Wingless Designs judgement in choosing them for you.
The Design Process
During the design process the designer asks that you be available to check your conversations at least twice daily. Your feedback to each draft is critical in getting your design completed within the allotted period of time.
Most designs can be completed within a day if you are available to provide constructive feedback to the designer. Most design work is allotted a one week time frame. All designs are scheduled to start immediately, at any time of the week & conclude by Friday as The Wingless Designs takes break on weekends.
Your payment is for the design itself as well as the designers time. Alot of time aswell as creative energy is put into every individual design therefore it is for this reason that refunds will not be accepted.
The Wingless Designs promises beautiful, high quality graphics & wants everybody to be 100% happy & satisfied with their purchase. If you are unhappy with the outcome, The Wingless Designs strongly encourages that you express your concerns prior to the finalised proofs.
The Proofing Stage
Typically a handful of rough drafts will be created for you within the first day of purchase. Once we have established the design you are most happy with, you will move into the proofing stage where proofs are then finalised. Please note that your quote includes a maximum of 3 revisions. If extra revisions are required to get the design right, you will be charged for those extra revisions. The extra cost will be determined upon evaluation of the changes being requested. To The Wingless Designs, this is also known as 'Tweaking'.
Tweaking
What is a Tweak?.... After any proof has been finalised, graphics may need additional or reversed design. Finished graphics are never saved in moldable formats for easy editing & will require unpicking. -Please be very sure when giving business card, postcard, tag, blog banner or other custom measurements!
Tweaks start from $10. A custom listing will be made for you for which you will be asked to purchase.
- Tweaking requests must be made within 24hrs of completed work.
All Rights Reserved
Any images you provide to the The Wingless Designs for use in your project are considered your property. Your images will not be reused on other projects unless you give The Wingless Designs "written permission" to do so.
Respectively, any images from The Wingless Designs collection used in your design, are considered the property of The Wingless Designs & may not be reused by you in any other way than was intended by the designer.
Please note that every package /or design is one of a kind & shall not be used by anyone else other than the owner or reproduced in any way for resale.
G . R . A . P . H . I . C . S .
F . O . R . . P . R . O . D . U . C . T . S .
Resale of graphics designed & created by The Wingless Designs is not permitted. Promotional material such as postcards, greeting cards & anything else with the intention to be sold as a product in exchange for profit will come with extra charges. You must contact The Wingless Designs prior to purchase. Every individual piece of artwork starts from $120 & will include credit to the designer. This is normally a very small print: © Designed & Created by The Wingless Bird www.thewinglessbird.net.
D . I . S . C . O . U . N . T . S
Thank you so much for taking the time to read my policies! This ensures that our work runs smoothly, without any complications! Thank you for your understanding.
Please note that large orders & regular customers will ALWAYS recieve a generous discount on every additional graphic! For a quote, simply convo me with your desired custom package.
E . M . A . I . L .
designs [!at] thewinglessbird.net
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As a full-time volunteer & fosterer of the Celia Hammond Animal Trust, a small, no-kill animal shelter (mainly dedicated to cats) 1/3 of my income is no doubtably spent on providing the sheltered, within my care, the highest quality of life they deserve! I am truely smitten about my kitties! x
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